Cancellation and Refund Policies

All cancellations must be received in writing and sent to ACA, NY and NJ by February 9, 2025. Cancellations received by February 9th will be refunded minus a $150 administrative fee. Cancellations received after February 10th will not be refunded. 

If the ACA, NY and NJ cancels the event for which you have registered, the registration fee paid will be held on account for a future event or fully refunded if you prefer. ACA, NY and NJ is not responsible for any expenses incurred by you as a result of your registration, whether the event was attended, postponed, or canceled.

Badges

Conference badges will reflect the camp name that each attendee registered with. We are not able to change your camp name. You must be registered under the camp/program you directly work with.

Attendee List Email Scam

ACA, NY & NJ never sells attendee lists through a third party or otherwise.  It has come to our attention that emails are circulating regarding purchasing an attendee list for this year’s Conference—this is a SCAM and is in no way affiliated with the ACA, NY & NJ. They do not have any attendee information. We do not know how they get a list of people to market to, but it is not through our organization. We know it is a disruption and an annoyance and we apologize for this.

File a Fraud Report - Help stop them!

If your company has received fraudulent emails or phone calls soliciting you to purchase attendee lists, book hotel rooms, or other products/services - file a report!

How to file a fraud report:

•  Go to Federal Trade Commission: ReportFraud.ftc.gov

•   Click on "Report Now"

•   For Question 1:  "Is your report about any of these common problems?"
      Select "An Impersonator" (top left answer)

•   For Question 2:  "Who were they pretending to be?"
      Select "Well-known or trusted business"

•   Click "Continue"

•   Add as much information as you have and submit!

Thank you for helping us report these frauds - with enough complaints, we can work to stop these practices from targeting exhibitors!

The new FTC rule went into effect April 1, 2024: https://www.ftc.gov/news-events/news/press-releases/2024/04/ftc-announces-impersonation-rule-goes-effect-today.

From this point, going forward, impersonation scams like hotel reservation scams and email list sale scams can be reported to the FTC here: https://reportfraud.ftc.gov/#/.

Conference Status

The ACA , NY and NJ staff & the team of volunteers work ALL year to get ready for the Tri-State CAMP conference. The conference will run regardless of inclement weather. If you have any questions, please feel free to reach out. 

We do not offer refunds for the conference due to weather unless the conference is directly affected and we are not able to operate. If the conference starts and we are operating as usual, we are not offering refunds. Unfortunately, weather where you are may differ from weather where the conference takes place. If there is a state of emergency where the conference is taking place or a weather emergency, we will determine refunds on a case by case basis after the conference has ended. 

Children at the Tri-State CAMP Conference 

We all love kids—that’s why we are in the camp business. However, for the safety of your children, there will be no children under 16 years old allowed in the vendor hall or session rooms. We also ask that you don’t bring children to any sessions or the general session/keynote so that everyone can hear and learn without any disturbances.

• Children are welcome to enjoy all public areas of the convention center and the Ben Appelbaum Lounge.

• Please note that there is no babysitting available at the conference.

• If you are breastfeeding/pumping and would like a private room while at the convention center, please contact info@acanynj.org before the conference for details.

Food & Beverage

Food is available for purchase throughout the convention center. There is a food court at the back of the exhibit hall, on the 3rd floor outside of the Ben Appelbaum Lounge & on the 4th floor near the center escalators. There are water fountains and water coolers located around the convention center & a water filling station inside the exhibit hall (when opened).

If you have any dietary restrictions, please come prepared with your own food. This includes, but is not limited to: Kosher Food, Gluten-free, Allergen-free or Vegan.

Lost and Found

If you lose an item while at the conference, please stop by the registration desk. If you find an item, please drop it off at registration. Once the conference ends, all items will be handed over to security staff at the convention center.

No Soliciting

Anyone observed to be soliciting in the exhibit hall aisles, session rooms or public areas, or in an exhibitor's booth will be asked to leave immediately. Additional penalties also may be levied. Please report any violations you observe to Show Management.

Code of Conduct

The Tri-State CAMP Conference (run by the American Camp Association, NY and NJ) works to promote a welcoming environment at its conference that is safe, collaborative, supportive, and productive for all who participate, including, but not limited to attendees, exhibitors, volunteers, service providers, staff, speakers and guests. To this end, we expect participants to accept, value, and abide by the code of conduct: